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Terms & Conditions

Shade and Size Variations

Due to the nature of tiles, size and shade differentiation can occur from batch to batch.

Debright Trading Ltd will always endeavour to supply your order from one singular batch, to ensure consistency.

For subsequent orders, for example when a quantity for a project has been underestimated, we will always endeavour to supply you with the same batch again. However, this is not always possible. we will advise for you to order 10% extra, to allow for wastage when calculating the quantities.

Please check your tiles carefully prior to the fixing for shade and size variation, which may include dry laying.

We cannot accept responsibility once they have been fixed. Fixing to a substrate means that you have accepted the tiles in their present state therefore, no refunds or replacements will be available.

NO CLAIMS CAN BE ACCEPTED ONCE THE MATERIALS ARE USED/FITTED.

 

Return Unwanted Items & Faulty Products

Due to our low prices, we are unable to accept returns of any leftover tiles that fall outside of a full order cancellation.

Unfortunately, some items are non-returnable and unless listed below, will be subject to a 30% restocking charge from the point of order (Within 21 Days of making the order).

Returned items must be unused, in original packaging and in the same condition you received it in. Items received in un-saleable condition will not be eligible for exchange or refund.

*Some items are ‘special order’ which are non-returnable and will be stated upon order.

Returnable items - Roper Rhodes*, R2*, B2L*, De Facto*, Roca*, HiB

Unreturnable items – Fitted furniture products, Freestanding baths, Kudos.

We do not accept returns on Adhesive, Grout & Trim.

Sale items will not be accepted back for returns or credit.

Faulty items which are found after installation must be reported as soon as possible, this does not include damaged items seen after installation. Images may be required to verify the fault.

 

Breakages

Any breakages, damages or shortages must be notified within 72 hours of delivery or collection via phone or email. Clear images of damages must be forwarded to sales@debright.co.uk.

Any damage reported out of this time will be assumed to have been caused in your possession.

 

Ordering

Please ensure you have checked the name/code, size, colour, finish and quantity on the invoice before ordering, as it is the buyer's responsibility to ensure these details are correct.

 

Delivery

Delivery promise is given in good faith, but no responsibility will be accepted for delays of any kind.

You the customer must make all arrangements necessary to take delivery of product upon delivery, in accordance with the stated delivery time for the delivery you have agreed. If you do not accept delivery of the products, or are delayed on delivering products to you because of your actions, then you may be liable to pay for any costs we may incur.

 

Lead Times

Many items are ordered in from external suppliers, specifically on your behalf and could take longer to arrive than stock items. Orders may be subject to delays, which are out of the control of the company. These timings depend on the supplier and we will endeavour to keep you informed of any progress of the items.

All lead times are quoted with goodwill; however, we cannot be held responsible for any failure to meet these. Due to this we recommend to book your tradesperson after the date the products has arrived and you have thoroughly checked the products you have ordered, to ensure there are no issues with your order.

 

Retention of title

All goods supplied by us will remain property of Debright Trading Ltd until payment has been received in full.

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